New Technology for Law Firms: The Dangerous Side of Over-Customization.

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Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs.


In today’s episode, Tanner is accompanied by Bim Dave. He’s executive vice president product and services at Helm360, a company that optimizes systems, data and processes specifically for legal and professional services.


Key Takeaways:

00:15 Introduction 

00:52 The risk in over-customization

02:35 Effects of over-customizing technology in the legal profession

04:50 Problems law firms face when over-customizing softwares

12:08 Explaining ERP 

12:50 How law firms can avoid the trap of over-customization 

16:05 Common mistakes law firms make when adopting new technology

20:00 Legal technology 20 years ago versus today.

25:22 Top tips for law firms implementing new softwares.

28:25 Best communication hacks when implementing new technology

31:35 Tips when dealing with difficult customers

34:35 Final advice


Best way to contact Bim Dave: 


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