Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs.
In today’s episode, Tanner is accompanied by Bim Dave. He’s executive vice president product and services at Helm360, a company that optimizes systems, data and processes specifically for legal and professional services.
00:52 The risk in over-customization
02:35 Effects of over-customizing technology in the legal profession
04:50 Problems law firms face when over-customizing softwares
12:08 Explaining ERP
12:50 How law firms can avoid the trap of over-customization
16:05 Common mistakes law firms make when adopting new technology
20:00 Legal technology 20 years ago versus today.
25:22 Top tips for law firms implementing new softwares.
28:25 Best communication hacks when implementing new technology
31:35 Tips when dealing with difficult customers
34:35 Final advice
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