Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs.
In today’s episode, Tanner is accompanied by Kyle Farmer, founding attorney at Farmer Law PC, which offers strategic solutions for client immigration needs such as employment-based recruitment and visas.
After graduating from Vanderbilt University Law School, Kyle and his wife and co-founder, Natalie Farmer, began working on various types of immigration visas for their family construction business in Iowa. As employers, they experienced what can be accomplished through foreign recruitment and legal immigration.
Today’s topic is related to good customer service for legal professionals.
02:30 How law firms can grow their business
04:40 The key to great client relationship in law
08:17 Common law firm mistakes in the client relationship
11:15 Creating SOPs (Standard Operating Procedures)
14:30 Tips for better client communication part 1
17:17 Tips for better client communication part 2
19:19 Relationship-driven law firm
21:11 Challenges behind a client-law firm relationship
22:43 Finding your firm’s ideal client
24:27 Ending thoughts
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