The Power of Good Customer Service for Legal Professionals

Episode incoming kyle farmer 1

Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs.

In today’s episode, Tanner is accompanied by Kyle Farmer, founding attorney at Farmer Law PC, which offers strategic solutions for client immigration needs such as employment-based recruitment and visas. 

After graduating from Vanderbilt University Law School, Kyle and his wife and co-founder, Natalie Farmer, began working on various types of immigration visas for their family construction business in Iowa. As employers, they experienced what can be accomplished through foreign recruitment and legal immigration. 

Today’s topic is related to good customer service for legal professionals.


Key Takeaways:

00:17 Introduction 

02:30 How law firms can grow their business 

04:40 The key to great client relationship in law 

08:17 Common law firm mistakes in the client relationship

11:15 Creating SOPs (Standard Operating Procedures)

14:30 Tips for better client communication part 1

17:17 Tips for better client communication part 2

19:19 Relationship-driven law firm 

21:11 Challenges behind a client-law firm relationship 

22:43 Finding your firm’s ideal client 

24:27 Ending thoughts 

Best way to contact Kyle Farmer: 



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