Intake

5 absolute musts for effective law firm intake

Whether you are a large corporate law firm or small personal injury firm, your intake process is often the first interaction potential clients have with your firm. In a competitive niche like legal services, first impressions matter. The first intake call can mean the difference in not only signing clients…

Improve Your Intake Process While Tracking Leads

The intake process at a law firm can make or break a firm’s ability to sign a case. Often, problems with intake aren’t for lack of caring — it’s more a matter of unrefined processes. There is an old adage in business management that states, “That which cannot be measured,…

get more clients computer

Ring.. ring… ring… ring… ring… Goodbye. Chalk up another lost client to your front desk. How seriously have you invested time and money into your intake department? Before you answer that, let’s step back a minute and consider the story of the young fisherboy. This angler grew up on the river with…

Your Law Firm Doesn’t Have To Miss Another Call

Law firms that do not have an after-hour Intake call center lose tens of thousands of dollars each year. Business never stops. This is true no matter the industry. The fact that the office closes at 5pm should not affect the bottom line. Clients need to be able to connect…

Do you browse the Internet to see what people are saying about your firm? What do you do when a client posts a bad review? That review can be seen by anyone, including people who are seeking the legal services that your firm provides. People who, in all likelihood, will…

Who among us has not had a bad customer service experience? We all have. And most of us have Internet access, along with multiple forums for telling others about our negative customer service incidents. If you have not been keeping up with what your clients are saying about your firm…

17 Ways to Increase Referrals for Your Law Firm

Referrals are the largest source of leads for most law firms. Recent studies show that the majority of people are more likely to do business with a company if they personally know someone who had a good experience with that company. One of your greatest marketing tools as a law…